FAQ
1. Where do you ship?
We currently ship throughout the United States.
2. What shipping options do you offer?
We currently provide the following shipping methods:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — Free
- Free Standard Shipping (7–14 business days) — $10
Shipping times may vary depending on location, holidays, and carrier conditions.
3. How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation.
4. Will I receive tracking information?
Yes. Once your order ships, a tracking number will be sent to your email.
5. Can your insulated bottles keep drinks hot and cold?
Yes. Our insulated drinkware is designed to help maintain beverage temperatures for extended periods. Performance may vary depending on usage and environmental conditions.
6. Are your products safe for everyday use?
Our products are designed for daily hydration and regular use. Please check the product description page for specific material and care details.
7. Can I cancel or modify my order?
If your order has not yet been shipped, we may be able to modify or cancel it. Please contact us as soon as possible.
8. What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and order details so we can assist you quickly.
9. Do you accept returns?
We accept returns for eligible unused items in their original packaging and condition. Certain used items may not qualify for return.
10. How can I contact customer support?
You can reach us through the Contact Us page or by email. Our support team typically responds within 24–48 business hours.
11. Are payments secure?
Yes. All payments are processed through secure and encrypted payment systems to help protect your personal information.
12. What should I do if my package is delayed?
Occasional shipping delays may occur due to weather, holidays, or carrier-related issues. If your package is delayed, feel free to contact us and we’ll gladly help track your shipment.